Cancellation & Refund Policy
At Avia Grizzle, we aim to offer a seamless experience for our users. We recognize there may be times when you wish to cancel your participation or request a refund. This policy details how such situations are managed.
1. User Cancellations
Before the Contest Starts: You can cancel your entry before the contest begins, provided the cancellation window is still open. In these cases, your entry fee will be credited back to your account.
After the Contest Starts: Once a contest has begun, cancellations are not allowed, and entry fees become non-refundable, as the contest involves real-time activities.
2. Cancellations by Avia Grizzle
Low Participation: If a contest does not meet the minimum required number of participants, Avia Grizzle may cancel it. In such events, full refunds will be issued to all participants.
Technical Issues: If a contest is canceled due to technical problems or unforeseen events, Avia Grizzle will issue a full refund to affected participants.
Rule Violations: If a contest is canceled because of breaches of our Fair Play Guidelines, refunds may not be given to users responsible for the violation.
3. Refund Policy
Eligible Refunds: Refunds may be granted under specific conditions, such as:
- If the contest is canceled by Avia Grizzle.
- If you cancel your entry before the contest begins.
- In the case of billing or payment errors.
Refund Process: Refunds will be credited to your Avia Grizzle account and can be used for future contests or withdrawn in accordance with our withdrawal policies.
Non-Refundable Situations: Refunds will not be provided in the following scenarios:
- Disqualification for rule violations.
- Losses due to player performance in a contest.
- Requests made after the contest has commenced or concluded.
4. Account Balance Withdrawal
Requesting a Withdrawal: You may request to withdraw your funds if they meet the minimum withdrawal requirement.
Processing Time: Withdrawals are typically processed within 3-5 business days.
Withdrawal Fees: A processing fee may be applied, and this will be displayed during the withdrawal request.
5. Initiating a Cancellation or Refund
Contact Support: To initiate a cancellation or refund, please email our support team at [email protected], including your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Updates
Avia Grizzle reserves the right to modify this Cancellation & Refund Policy. Please check this policy regularly for any updates.
7. Contact Us
For questions or concerns regarding this Cancellation & Refund Policy, reach out to us at [email protected].